The RealReal Reviews

TheRealReal.com offers multiple payment methods for purchases. Accepted forms of payment include Visa, American Express, MasterCard, Discover, PayPal, and Affirm. For sellers, commission payments are issued on the 15th of each month. Sellers can choose their payment method which includes linking a bank account, receiving a check by mail (which incurs a $10 processing fee and takes up to 5-7 days), or opting for site credit. Choosing site credit earns an extra 5% and can be used for shopping on The RealReal. It's important to note that site credit is non-transferable and does not expire. However, if the balance of site credit on an account is less than $10, it can be converted to cash.

TheRealReal has a Return Policy and a Shipping Policy.

Return Policy: To return eligible items, a return must be requested within 14 days of in-store purchase or original shipment date, and the item(s) must be returned within 21 days of in-store purchase or original shipment date. Items received after 21 days may be eligible for consignment (excluding beauty). Items received after 21 days of in-store purchase or shipment date, or with the security tag missing or removed, are not eligible for return. In addition, bags are not eligible for return without purchase of Return Guarantee. Swimwear, beauty, items sold at 40% or more off the original list price, items in As Is condition and all final sale items are ineligible for the Return Guarantee service and may not be returned.

Shipping Policy: TheRealReal ships all orders to a United States address via UPS, UPS/SurePost, OnTrac, DHL eCommerce. An additional $5 fee will be applied to orders shipped to Hawaii and Alaska. International shipments are made via UPS Worldwide Expedited, UPS, DHL Express to over 60 countries. The customer is responsible for any import duties, goods and services tax (GST), value added tax (VAT), and customs fees for international shipping. All products except Fine Art are eligible to ship outside the U.S. to the countries listed on their website.

TheRealReal is a leader in luxury resale and consignment. It offers a wide variety of items including clothing, bags, shoes, and accessories. The platform features products for both men and women. For women, there are categories such as dresses, tops, jackets & blazers, sweaters, coats, skirts, pants, and jeans. The bag section includes shoulder bags, tote bags, crossbody bags, handle bags, and clutches. The shoe section offers sandals, heels, boots, and flats. Accessories include sunglasses, scarves & shawls, wallets, belts, and hats.

For men, the platform offers clothing, bags, shoes, and accessories. The clothing section includes sneakers, outerwear, t-shirts, sweaters, pants & jeans, suiting, sweatshirts & hoodies, and loafers. The bag section includes messenger bags, backpacks, and weekenders.

TheRealReal also offers jewelry and watches for both men and women. The jewelry section includes bracelets, earrings, necklaces, and rings. The watch section includes men's watches and women's watches.

The platform features products from top designers such as Chanel, Hermès, Louis Vuitton, Gucci, Cartier, Prada, Christian Dior, Saint Laurent, Rolex, Tiffany & Co., Valentino, Fendi, and Van Cleef & Arpels. It also features emerging brands like Khaite, Acne Studios, Ganni, Amiri, DÔEN, Jacquemus, Toteme, Staud, Gabriela Hearst, Nanushka, The Frankie Shop, Nili Lotan, and Suzanne Kalan.

TheRealReal also has a section for home & art and kids. It offers new arrivals, editors' picks, vintage items, and items under $1,000. The platform also allows users to sell their items.

TheRealReal offers a wide variety of items and services, making it a popular platform for buying and selling luxury items.

TheRealReal is a luxury consignment platform that sells pre-owned designer items. The pricing of items on the site is determined by a blend of expert knowledge and a proprietary algorithm. Factors that determine the prices include the item's condition, its resale value, and market trends. The better the condition of the item, the higher the resale value. High-demand items and newer items are more likely to have a higher resale value. The platform uses real-time internal and external data to determine the highest price possible. This includes search data, demand signals, and competitive analysis. The platform employs hundreds of experts and authenticators, including gemologists and horologists, who inspect thousands of items each day. Sellers can earn up to 85% of the sales price, which is claimed to be three times more than other resellers. However, it's worth noting that the commission rate can be as high as 80% of the item's value, depending on the item and its value. This makes selling on TheRealReal more expensive compared to platforms like eBay or Poshmark. The payment to sellers for sales is made on the 15th of the month following the sale. The platform also runs sales where items can be discounted up to 75% off. For example, an item with an estimated retail price of $15,500 was listed for $12,995 and then discounted to $7,797 during a sale. The platform sells a wide range of items including clothing, bags, shoes, accessories, jewelry, and watches from top designers like Chanel, Hermès, Louis Vuitton, Gucci, Cartier, Prada, Christian Dior, Saint Laurent, Rolex, Tiffany & Co., Valentino, and Fendi. It also features emerging brands and offers vintage items. The platform is known for its rigorous authentication process and is considered a leader in authenticated luxury consignment. It aims to extend the lifecycle of luxury items and promotes sustainable shopping.

TheRealReal uses a blend of expert knowledge and a proprietary algorithm to determine prices. The pricing is influenced by several factors including the condition of the item, its resale value, and current market trends. Items in better condition have a higher resale value. High-demand items, such as those from Louis Vuitton, Hermès, Gucci, Rolex, and rare vintage items, retain more of their value. Newer items are also more likely to have a higher resale value. TheRealReal uses real-time internal and external data to determine the highest price possible. This includes search data, demand signals, and competitive analysis. TheRealReal employs hundreds of experts and authenticators, including gemologists and horologists, who inspect thousands of items each day to ensure the best price for each item. Sellers can earn up to 85% of the sales price. TheRealReal makes money when the seller does, so the goal is to earn the seller the highest amount possible every time they sell.

TheRealReal employs a rigorous, brand-specific authentication process that utilizes both human expertise and AI and machine learning. As the largest marketplace for authenticated luxury consignment, TheRealReal has an extensive set of data that serves as the backbone of the authentication process. Many of the products are run through proprietary authentication technology such as TRR Vision and TRR Shield, which examine everything from the specifics of an item's construction to its liability for counterfeit. TheRealReal has also developed its own measurement device for mounted stones, which improves accuracy over conventional methods. Fine jewelry and watches are authenticated and appraised by gemologists and horologists, and each piece comes with a valuation certificate. Art items are thoroughly researched and validated by a team of fine art specialists. The team works diligently and is constantly innovating to maintain the highest standards and keep fraudulent products off the market. TheRealReal is the only resale company in the world that authenticates every single item it sells, doing more to remove fakes from the market every day and put counterfeiters out of business. Items are received and identified as "high" or "low" risk based on brand, value, style, etc. If there is a higher probability for counterfeiting, the product is deemed higher risk in authenticating. Items that are considered "high risk" are sent to authenticators with significant authentication experience, who are highly specialized in specific categories. Many of these authenticators join TheRealReal from the luxury brands themselves or auction houses with a deep knowledge of the markers, materials, and craftsmanship behind genuine products. They assess each item based on these and other characteristics. Items that are considered "low risk" are sent to be authenticated by copywriters, who receive deep training in authentication.

To sell items on TheRealReal, follow these steps:

1. Create a consignment list on TheRealReal site of what you're selling. Ensure it's from one of the accepted designers.
2. Print a free shipping label.
3. Drop off your items.
4. Alternatively, you can schedule a free pick up at your home.

TheRealReal handles everything including taking pictures, measuring, and shipping. Once your items are authenticated, photographed, and listed on the site, you can monitor the progress from your online account on the My Sales page. After an item sells, you can opt for direct deposit, a mailed check, or even a site credit to shop. TheRealReal accepts Women’s, Men’s, Kids, Fine Jewelry, Watches, Art, Home, and Collectibles. When cleaning out your jewelry box, keep in mind that TheRealReal accepts both branded fine jewelry, as well as 14K+ gold unbranded jewelry. Most products sell within 30 days and you can keep up to 75% of the sale price.