The RealReal Reviews
(Rated by 1992 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Affirm
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
5.0
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery5.0
- Good Value4.5
- Customer Service5.0
- Price & Quality4.0
- Return Policy4.0
Recent Customer Reviews (7)
Porter Rodrigue
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Willis Harrop
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Scarlett Collier
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Thiago Araujo
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Noelle St-Jean
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Cara Grol
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Larry Hayes
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Payment Methods
Accepted Payment Options:
Prices for items on Therealreal.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Affirm
Payment Process
- Payments can be made online during the checkout process.
- For The RealReal credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
The RealReal Pros & Cons
Pros
1
The RealReal employs a team of specialists, including gemologists and brand experts, to ensure that every item is genuine, building trust with buyers.
2
The platform simplifies the selling process by handling authentication, photography, and shipping, making it hassle-free for sellers.
3
Offers a diverse selection of luxury items, including clothing, accessories, jewelry, and home decor, appealing to a broad customer base.
4
Promotes the resale of luxury goods, aligning with the growing consumer demand for sustainable shopping options.
5
Established as a leading marketplace for authenticated luxury goods, attracting both buyers and sellers.
CONS
1
Sellers receive between 15% and 80% of the sale price, which can be significantly lower than other platforms.
2
Sellers have no authority over pricing or marketing; The RealReal sets these based on its discretion and market trends.
3
The site can discount items at will, often leading to lower-than-expected returns for sellers.
4
Payments are made only on the 15th of the month following the sale, resulting in longer waiting periods for sellers.
5
Complaints regarding lost items and inadequate resolutions have been reported, raising concerns about seller protection.
The RealReal Features and Benefits
Features
Authenticity Guarantee
All items sold on the platform are thoroughly inspected and authenticated by a team of experts, reducing the risk of counterfeit items.
Quality Assurance
The RealReal focuses on selling high-quality luxury items from well-known brands.
Competitive Pricing
Offers up to 90% off retail prices on designer items.
Convenient Consignment Services
The RealReal takes care of the entire process, from authentication to pricing and shipping, for individuals looking to sell their pre-owned luxury items.
Free Shipping
Offers free shipping on orders over $50.
Easy Returns
Provides a seamless buying and selling experience with fast shipping and easy returns.
Sustainability
Participating in the resale market contributes to a more sustainable fashion industry.
Membership Levels
Offers three levels of membership, making it easier for paying members.
Mobile App
The RealReal's mobile app offers instant shopping gratification and allows users to customize feeds to filter products and personalize their search.
Expert Authentication
The RealReal employs a team of specialists, including gemologists and brand experts, to ensure that every item is genuine, building trust with buyers.
Convenience
The platform simplifies the selling process by handling authentication, photography, and shipping, making it hassle-free for sellers.
Wide Product Range
Offers a diverse selection of luxury items, including clothing, accessories, jewelry, and home decor, appealing to a broad customer base.
Sustainability Appeal
Promotes the resale of luxury goods, aligning with the growing consumer demand for sustainable shopping options.
Strong Brand Reputation
Established as a leading marketplace for authenticated luxury goods, attracting both buyers and sellers.
First Look Membership
allows members to shop new arrivals before the general public, potentially influencing purchase decisions.